Verification results
To determine the customers final status, first the KYC provider makes a decision. Then your application makes a decision using ComPilot's predefined automations and the rules set in the ComPilot Rules Engine. As a developer or compliance officer, it is sometimes useful for you to know what combinations of statuses are possible.
The decisions are shown in the following tables.
| KYC decision | Meaning |
|---|
Passed | The customer has successfully passed the KYC checks |
Rejected | The customer has failed the KYC checks and may not retry |
Retry | The customer has failed the KYC checks and may retry |
| Application decision | Meaning |
|---|
Active | Customer approved by your application |
Failed | Customer temporarily banned by your application but can retry |
Rejected | Customer permanently banned by your application and cannot retry |
The application decision becomes the customer's status. For more information, see Customer statuses.
For a workflow that uses a KYC provider, the ComPilot Rules Engine, and AML checks, the following cases are possible.
Case 1
| Verification scenario | Verification outcome |
|---|
- Approved by KYC provider
- Approved by ComPilot Rules Engine
| - Customer sees: two green check marks and the options to generate VCs or close the widget
- Automations: customer status set to
Active and risk level set to Low - Email: customer receives approval email
|
Case 2
| Verification scenario | Verification outcome |
|---|
- Denied by KYC provider but with retry opportunity
- ComPilot Rules Engine will not run
| - Customer sees: red check from KYC provider and retry option that restarts the process
- Automations: customer status set to
Failed - Email: customer receives KYC rejection with retry opportunity email
|
Case 3
| Verification scenario | Verification outcome |
|---|
- Denied by KYC provider but without retry opportunity
- ComPilot Rules Engine will not run
| - Customer sees: two red check marks and the option to close the widget
- Automations: customer status set to
Rejected and risk level set to Low - Email: customer receives KYC rejection without retry opportunity email
|
Case 4
| Verification scenario | Verification outcome |
|---|
- Approved by KYC provider
- Denied by ComPilot Rules Engine
| - Customer sees: two red check marks and the option to close the widget
- Automations: customer status set to
Rejected and risk level set to High - Email: customer receives application rejection email
|