Customer statuses

In the ComPilot Dashboard, each onboarded customer has a status, as described in the following table.

note

Customers who are not yet onboarded will not have a status until all their data is submitted and checked by the ComPilot Rules Engine.

Status	Description
`Active`	Customer has passed KYC, AML screening, and your own business rules
`Failed`	Customer has failed the automatic KYC for various reasons (such as blurred ID, or missing information) and has the possibility of re-onboarding after the gaps are filled
`Rejected`	Customer is rejected for various reasons (such as prohibited country, or positive sanctions hit) and does not have possibility of re-onboarding
`To be reviewed`	There is some information, such as are positive AML screening results, that need to be investigated
`Escalated`	A senior member of the team is involved with the investigation
`Dormant`	Customer has not been active for six months or more
`Terminated`	Customer's account has been closed and a note has been added with the reason

Customer statuses are set automatically by two sets of rules.

Rules that are embedded into ComPilot that function as preset decisions to help you with KYC, AML, and KYT screenings
Rules that you can set using the ComPilot Rules Engine.

Customer screening (through ComPilot AML or the ComplyAdvantage provider) can also set customer statuses.

The flows and decisions that are embedded into ComPilot are as follows.