Workflows
A customer will go through many different steps as they are verified by ComPilot. A sequence of these steps is called a workflow.
Each step represents a stage where a customer's information is processed. For example, the Identity verification step collects and processes identity information from the customer, and the Duplicate detection step detects potential duplicate customers in your workspace.
Some steps use providers. A provider is a 3rd-party service that can be connected to ComPilot and used as part of workflows to collect, enrich or process customer data. For example, the AML screening step uses an AML provider, such as ComPilot AML or ComplyAdvantage, to collect AML information about the customer.
You create and configure workflows on the ComPilot Dashboard. You can set up multiple workflows in parallel to suit all your use cases.
For example, for small-value transactions, you may want to put your customers through a short proof-of-humanity workflow, which just checks if they are a living person without any complex checks, such as AML checks. On the other hand, for large-value transactions, you may want to put your customers through an extensive KYC workflow that performs detailed checks, such as proof of residence and AML checks.
There are several different types of workflow, including:
Each workflow type has a set of templates that can be used to build a workflow. Templates enable you to instantiate workflows that match your specific use case. For example, KYC workflow templates include the Basic identity verification template (which provides basic identity verification, AML screening and duplicate detection) and the Extensive identity verification template (which ensures regulatory-compliant customer verification including identity verification, proof of residence checks, AML checks, uniqueness verifications, and excludes customers from OFACs countries).
Browsing your workflows
To browse the list of existing workflows, in the Settings menu, select Workflows. The Workflows page is displayed. Then select the Your workflows tab. A list of workflows is displayed.
You can also browse all the workflows that use a particular provider. In the Settings menu, select Workflow providers. Then select the provider you are interested in. A list of all the workflows that use that provider is displayed.
Workflow detail page
On the list of workflows, click the name of a workflow to view the workflow detail page.
For full details, see Workflow detail page
Adding a workflow
To add a workflow, in the Settings menu, select Workflows. The Workflows page is displayed.
- To create a workflow from a template, select the Template workflows tab and click the template you want to use.
- To create a workflow from scratch click + Workflow from scratch at the top right of the Workflows page.
Full details are in Workflows.