Workflows

A customer will go through many different steps as they are verified by ComPilot. A sequence of these steps is called a workflow.

Each step represents a stage where a customer's information is processed. For example, the Identity verification step collects and processes identity information from the customer, and the Duplicate detection step detects potential duplicate customers in your workspace.

Some steps use providers to collect, enrich, or process data. A provider is a service that adds data to, or processes data from, your workspace in the ComPilot Dashboard. For example, the AML screening step uses an AML provider, such as ComPilot AML or ComplyAdvantage, to collect AML information about the customer.

You create and configure workflows on the ComPilot Dashboard. You can set up multiple workflows in parallel to suit all your use cases.

For example, for small-value transactions, you may want to put your customers through a short proof-of-humanity workflow, which just checks if they are a living person without any complex checks, such as AML checks. On the other hand, for large-value transactions, you may want to put your customers through an extensive KYC workflow that performs detailed checks, such as proof of residence and AML checks.

There are different types of workflow, including:

• KYC.
• KYB.
• Privacy-preserving KYC.

Each workflow type has a set of templates that can be used to build a workflow. Templates enable you to instantiate workflows that match your specific use case. For example, KYC workflow templates include the Basic identity verification template (which provides basic identity verification, AML screening and duplicate detection) and the Extensive identity verification template (which ensures regulatory-compliant customer verification including identity verification, proof of residence checks, AML checks, uniqueness verifications, and excludes customers from OFACs countries).